Privacy Policy — 75bet

1. Information We Collect

When you register an account, use the 75bet platform, or contact our support team, we collect certain categories of personal data. The specific data we collect depends on the nature of your interaction with us and falls into the following categories:

1.1 Registration and Identity Data

When you create a 75bet account, we collect your full legal name, date of birth, email address, and mobile phone number. This information is used to identify you uniquely on the platform, to verify that you meet the minimum age requirement of 18 years, and to send you account-related communications.

1.2 KYC Verification Documents

To comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements, we collect copies of identity documents prior to processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID) — front and back — or a valid Bangladesh passport. We also collect a confirmation screenshot of the MFS account (bKash, Nagad, Rocket, or Upay) registered in your name that you use for transactions on the platform.

1.3 Financial Transaction Data

We maintain a record of all deposits and withdrawals made through your 75bet account, including the transaction amount in Bangladeshi Taka (BDT), the date and time of the transaction, the payment method used, and the transaction status. This data is retained for financial audit, fraud prevention, and regulatory compliance purposes.

1.4 Betting and Gaming Activity Data

We record all bets placed, game sessions started, sports markets selected, odds accepted, and outcomes received through your account. This data is used for account balance management, dispute resolution, responsible gaming monitoring, and platform improvement.

1.5 Technical and Device Data

When you access the 75bet platform — whether via desktop browser or mobile device — we automatically collect certain technical data, including your IP address, device type, operating system, browser version, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, and to optimise the platform's performance across devices commonly used in Bangladesh.

2. How We Use Your Data

75bet processes your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Privacy Policy.

• Account Management: Creating, maintaining, and securing your 75bet player account, including processing login authentication and account recovery requests.
• Identity and Age Verification: Confirming that all registered players are aged 18 or above in compliance with our responsible gaming obligations, and validating identity documents submitted during KYC review.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate transaction records in Bangladeshi Taka (BDT).
• Fraud and Security Monitoring: Detecting and preventing unauthorised account access, duplicate account creation, bonus abuse, money laundering, and other forms of prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: Monitoring betting patterns to identify potential signs of problem gambling and enforcing deposit limits, cool-off periods, and self-exclusion requests submitted by players.
• Customer Support: Responding to account queries, resolving bet settlement disputes, and processing complaints submitted via live chat or email to [email protected].
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the platform's speed, stability, and user experience — particularly across mobile devices on Bangladeshi networks.
• Legal and Regulatory Compliance: Retaining transaction and identity records as required by applicable law, and responding to lawful requests from competent authorities.

3. Legal Basis for Processing

75bet processes your personal data only where there is a valid legal basis for doing so. The applicable legal bases for our processing activities are as follows:

• Contractual Necessity: Processing your identity data, transaction data, and betting activity data is necessary to perform the contract represented by our Terms & Conditions — i.e., to provide you with a functional betting and gaming account.
• Legal Obligation: Collecting KYC documents and retaining financial transaction records is required by AML regulations and applicable law. We cannot offer withdrawal services without completing this verification.
• Legitimate Interests: Security monitoring, fraud detection, responsible gaming oversight, and platform analytics are conducted on the basis of 75bet's legitimate interests in operating a safe, stable, and compliant platform. These interests have been assessed and do not override your fundamental data rights.
• Consent: Where we process your data for marketing communications or optional features, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing and Disclosure

75bet does not sell, rent, or otherwise commercially exploit your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

4.1 Payment Service Providers

We share your name, registered mobile number, and transaction details with your chosen Mobile Financial Service provider (bKash, Nagad, Rocket, or Upay) or card network (Visa, Mastercard) solely for the purpose of processing the deposit or withdrawal you have initiated. Each payment provider operates under its own privacy policy and data security standards.

4.2 KYC and Identity Verification Partners

In order to verify the authenticity of identity documents submitted during the KYC process, 75bet may use a certified third-party identity verification service. This service processes your NID or passport data securely and returns a verification result to 75bet. Your documents are not retained by the verification partner beyond the period required to complete the verification check.

4.3 Game Content Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — may receive anonymised session data (such as game round IDs and bet outcomes) to support game integrity, RNG auditing, and technical dispute resolution. These providers do not receive your name, contact details, or financial data.

4.4 Legal and Regulatory Authorities

75bet will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by a lawful order, court judgement, or binding legal obligation. In such cases, we will disclose only the minimum data necessary to comply with the specific legal requirement, and we will make reasonable efforts to notify the affected player where we are legally permitted to do so.

4.5 Business Transfers

In the event that 75bet undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. In such an event, we will provide notice to registered players and ensure that the receiving entity is bound by privacy obligations at least as protective as those set out in this Privacy Policy.

5. Cookies and Tracking Technologies

The 75bet platform uses cookies and similar tracking technologies to provide core functionality, maintain session security, and understand how players use the platform. The following categories of cookies are used:

75bet does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the platform. If you disable strictly necessary cookies via your browser settings, certain core platform features — including maintaining a logged-in session — will not function correctly.

6. Data Retention

75bet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account Data: Identity, contact, and financial data is retained for the full duration of your active account relationship with 75bet.
• KYC Documents: Copies of NID and other identity documents are retained for a minimum of 5 years following the closure or last active use of the account, in line with standard AML record-keeping requirements.
• Transaction Records: Deposit and withdrawal records, including amounts, dates, and payment methods, are retained for a minimum of 5 years for financial audit and compliance purposes.
• Betting History: Individual bet records are retained for a minimum of 3 years to support dispute resolution and responsible gaming monitoring.
• Support Communications: Live chat logs and support email threads are retained for up to 2 years following the resolution of the relevant matter.
• Technical Logs: Server access logs containing IP addresses and session timestamps are retained for up to 12 months for security and fraud investigation purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual player. Where anonymisation is used in place of deletion, the resulting data set may be retained indefinitely for statistical and platform improvement purposes.

7. Your Data Rights

As a registered 75bet player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected], clearly stating the right you wish to exercise and the data it relates to. We will respond within 30 calendar days of receiving a valid request.

• Right of Access: You may request a copy of all personal data that 75bet holds about you. We will provide this in a structured, commonly used, machine-readable format where technically feasible.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Some data fields — such as your verified legal name — may require additional documentation to amend.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, and where no overriding legal obligation requires us to retain it. Note that KYC and financial transaction records are subject to mandatory minimum retention periods and cannot be deleted on request during those periods.
• Right to Restrict Processing: You may request that we suspend active processing of your data in certain circumstances — for example, while a dispute regarding the accuracy of the data is pending.
• Right to Data Portability: You may request a structured export of the personal data you have provided to us in a machine-readable format (e.g., JSON or CSV), for transfer to another service provider.
• Right to Object: You may object to data processing carried out on the basis of 75bet's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Data Security

75bet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• TLS/SSL Encryption: All data transmitted between your device and the 75bet platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, visible via the HTTPS prefix in your browser's address bar.
• Data Encryption at Rest: Sensitive data fields — including KYC document files and financial records — are encrypted at rest using AES-256 encryption within our secure database infrastructure.
• Access Controls: Access to personal data within 75bet's internal systems is restricted on a strict need-to-know basis. Staff members can only access the minimum data required to perform their specific job function. All internal data access is logged and subject to regular audit.
• Two-Factor Authentication (2FA): Players are encouraged to enable two-factor authentication on their 75bet accounts. Internal systems used by 75bet staff to access player data require multi-factor authentication.
• Penetration Testing: 75bet's platform infrastructure is subject to regular third-party security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, 75bet will notify affected players within 72 hours of becoming aware of the incident, and will take immediate steps to contain and remediate the breach.

While 75bet implements all reasonable security measures, no internet-based system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your own login credentials and for notifying 75bet immediately if you suspect unauthorised access to your account.

9. Third-Party Services

The 75bet platform integrates with a number of third-party service providers to deliver its full range of features. Each of these providers operates independently and is subject to their own privacy policy. 75bet selects only partners that demonstrate appropriate data security standards. Third-party integrations currently in use on the platform include:

• Game Studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe provide the casino, live dealer, and slot game content available on 75bet. These studios receive anonymised session data for game integrity and RNG certification purposes only.
• Payment Gateways: bKash, Nagad, Rocket, Upay, Visa, and Mastercard process payment transactions on behalf of players. These providers handle their own payment data in accordance with their respective data security frameworks (PCI-DSS for card networks).
• Analytics Platform: 75bet uses a privacy-focused analytics tool to collect aggregated, anonymised usage metrics. No personally identifiable information is shared with our analytics provider.
• Infrastructure and Hosting: Our platform is hosted on enterprise-grade cloud infrastructure with physical data centre security, redundant backups, and geographically distributed failover capabilities to ensure availability for players across Bangladesh, including Dhaka, Chittagong, Sylhet, and Khulna.

75bet does not embed third-party social media widgets, advertising scripts, or external tracking pixels on the platform. All third-party scripts present on the platform are limited to those directly required for core service delivery.

10. Updates to This Policy

75bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features offered on the platform. When we make material changes — defined as changes that affect how we use, share, or retain your personal data in a way that is meaningfully different from what was previously stated — we will notify all registered players by email at least 7 days before the updated policy takes effect.

Minor clarifications, corrections of typographical errors, or formatting changes that do not affect the substance of our data practices will be published on this page without individual notification. The "Effective Date" at the top of this Privacy Policy will always reflect the date of the most recent substantive update.

We encourage you to review this Privacy Policy periodically, particularly following any significant update to the 75bet platform or our service offering. Continued use of the platform following the effective date of any update constitutes your acknowledgement of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 75bet handles your personal data, please contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Our English-speaking support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Pohela Boishakh, Independence Day (26 March), and Victory Day (16 December). All privacy correspondence is handled in English.

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to respond to all privacy-related enquiries within 2 business days, and within 30 calendar days for formal data rights requests.
• Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

When contacting us regarding a data rights request, please include your registered email address, the nature of your request, and any relevant account reference number. This will help us locate your records and respond as efficiently as possible.