Responsible Gaming at 75bet — Play Within Your Limits

1. Age Restriction & Verification

75bet operates a strict 18+ policy across all products — sports betting, live casino, slots, jackpot games, and every other real-money feature on the platform. This policy applies equally to all players in Bangladesh regardless of location within the country, whether they are accessing the site from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.

During account registration, you confirm by accepting our Terms & Conditions that you are 18 years of age or older. This declaration is not merely a formality — it is a binding contractual obligation. 75bet reserves the right to request age-verification documents at any stage of the account lifecycle, and particularly before processing a player's first withdrawal.

Acceptable Age-Verification Documents

To verify your age and identity, 75bet accepts the following documents issued by Bangladeshi authorities:

• Bangladesh National Identity Card (NID) — front and back scan or photograph
• Valid Bangladesh Passport — bio-data page photograph
• Bangladesh Birth Certificate — for supplementary verification only, in conjunction with a photo ID

Documents must be legible, unedited, and clearly show your full legal name and date of birth. Blurred, cropped, or digitally altered documents will be rejected and your account will remain restricted until valid documents are provided.

Protecting Minors

75bet strongly encourages parents and guardians to use device-level parental control tools to prevent minors from accessing online gambling platforms. If you suspect a minor has registered on 75bet using false age information, please contact our support team immediately at [email protected]. We will investigate and take immediate action, including permanent account closure and full refund of any deposited funds.

2. Understanding Problem Gambling

For the vast majority of people, gambling is a recreational activity — an enjoyable way to add excitement to watching a BPL match, following the Bangladesh Tigers in a T20 series, or spinning the reels on a favourite slot. However, for a minority of players, gambling can develop into a compulsive behaviour that causes real harm — financially, emotionally, and socially.

Problem gambling is defined as gambling behaviour that disrupts or damages personal, family, or professional life. It is characterised by an inability to control the urge to gamble, continuing to gamble despite negative consequences, and using gambling as a way of escaping stress or difficult emotions rather than as entertainment.

75bet acknowledges that our platform, like all real-money gambling platforms, carries an inherent risk of contributing to problem gambling for a small number of users. That is precisely why we invest in responsible gaming infrastructure, staff training, and player protection tools. Recognising the warning signs early is the most effective way to address the issue before it escalates.

Key Warning Signs

Problem gambling does not always present in obvious ways. The following patterns — individually or in combination — may indicate that gambling has moved from recreation to a problem that warrants attention:

• Spending more money on gambling than you originally planned or can comfortably afford
• Borrowing money — from friends, family, or financial services — specifically to fund gambling
• Feeling restless, irritable, or anxious when you are not gambling or when you try to stop
• Chasing losses — continuing to bet in an attempt to win back money you have already lost
• Hiding your gambling activity from family members, friends, or colleagues
• Gambling interfering with your work, study, or important personal responsibilities
• Feeling that gambling is the only activity that genuinely relieves stress or lifts your mood
• Repeatedly trying to reduce or stop gambling but being unable to do so

3. Self-Assessment Checklist

Honest self-reflection is the first step towards recognising a gambling problem. Review the questions below and consider whether any of them apply to your current relationship with gambling. If you answer "yes" to two or more of these questions, we strongly encourage you to use our responsible gaming tools or speak to a support professional.

If you identified with two or more of the statements above, please read the following sections on our responsible gaming tools and support resources. Reaching out is not a sign of weakness — it is a courageous and rational decision that can prevent serious long-term harm.

4. Our Responsible Gaming Tools

75bet provides a suite of player-protection tools that you can activate at any time from your account settings or by contacting our support team. These tools are designed to give you meaningful control over your gambling behaviour without requiring you to close your account entirely.

All protective tools can be activated instantly. Increases to limits (e.g., raising a deposit cap) are subject to a mandatory 7-day cooling-off period before they take effect, to prevent impulsive decisions from undoing protections you set with a clear head. Reductions to limits take effect immediately.

5. Self-Exclusion Policy

Self-exclusion is a formal agreement between you and 75bet that restricts your access to the platform for a specified period. It is the most comprehensive responsible gaming tool available on the platform and is intended for players who feel their gambling has become, or is at risk of becoming, unmanageable.

Available Self-Exclusion Periods

• 1 Month — A short but meaningful break for players experiencing early warning signs
• 3 Months — A medium-term exclusion allowing extended time for reflection and support
• 6 Months — Recommended for players who have identified a clear pattern of problem gambling
• 1 Year — A long-term exclusion providing a full annual break from the platform
• Permanent Exclusion — An indefinite closure with no scheduled end date; re-opening is only considered after a formal review process with a minimum waiting period of 5 years

What Happens During Self-Exclusion

Once a self-exclusion is activated, the following measures are applied immediately and remain in place for the full duration of the chosen period:

• Your account login credentials are suspended — you will not be able to access the platform
• All promotional and marketing communications from 75bet to your registered email and phone number are halted
• Any pending bonuses or promotional credits are forfeited
• Your account balance at the time of exclusion is preserved; you may contact support to request a withdrawal of your balance at any time during the exclusion period
• If you attempt to open a new 75bet account during your exclusion period, it will be identified and closed when detected

Requesting Self-Exclusion

You can request self-exclusion in two ways: directly through the Responsible Gaming section of your account settings, or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered email address and your preferred exclusion duration. Our team will confirm the activation of your self- exclusion within one business hour of receiving your request.

6. Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective responsible gaming measures available. By capping the amount you can add to your 75bet wallet in any given period, you ensure that gambling remains a budgeted leisure expense — comparable to any other form of entertainment — rather than an open-ended financial commitment.

How Deposit Limits Work

75bet supports three types of deposit limits, each operating independently and concurrently:

• Daily Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within any rolling 24-hour period.
• Weekly Limit: The maximum total deposit across a rolling 7-day window, calculated from the date and time you set the limit.
• Monthly Limit: The maximum total deposit across a rolling 30-day window.

All limits are denominated in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳20,000. The most restrictive applicable limit always takes precedence — if your daily limit is reached before your weekly cap, no further deposits are accepted for the remainder of that 24-hour window regardless of the weekly balance remaining.

Adjusting Your Limits

You may reduce your deposit limits at any time and the change takes effect immediately. Increasing a limit — or removing one entirely — requires a mandatory 7-day waiting period from the moment the increase request is submitted. This cooling-off period is a deliberate safeguard to prevent in-the-moment impulse decisions from overriding limits you set thoughtfully. You will receive an email confirmation when an increase request is submitted and again when it takes effect.

7. Time-Out & Cool-Off Periods

A time-out is a temporary suspension of your account that is shorter and less permanent than a full self-exclusion. It is the appropriate tool when you want a brief, structured break from gambling — perhaps after a stressful week, a losing run, or simply when you feel that gambling is occupying too much of your mental energy — without committing to a multi-month exclusion.

Available Time-Out Durations

• 24 Hours — A single-day reset, useful after an unusually long session or an emotional bet
• 48 Hours — A weekend break to step back and reassess
• 7 Days — A full week away from the platform, allowing time for reflection
• 30 Days — A month-long pause; if you are finding this period insufficient, we recommend escalating to a formal self-exclusion

What a Time-Out Covers

During a time-out your account login is suspended — you cannot access any part of the 75bet platform, including the casino, sports betting, and jackpot sections. All scheduled promotional emails are paused. Your account balance is preserved in full and will be accessible again when the time-out expires.

Unlike self-exclusion, a time-out will end automatically when the chosen period elapses and your account will revert to normal active status. If at any point during a time-out you feel you need a longer break, you can contact support to escalate to a self-exclusion — this upgrade is processed immediately and the self-exclusion period begins from the moment of your request.

8. Support & Helpline Resources

If you believe gambling is negatively affecting your life — or the life of someone you care about — please reach out for help. Speaking to a professional does not require you to have hit rock bottom; the earlier support is sought, the better the outcomes. 75bet's support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day (16 December), and Independence Day (26 March).

Contact 75bet Support

Our English-speaking responsible gaming agents can activate any of the tools described on this page, answer questions about your account history, process a withdrawal during a self-exclusion, or simply provide a non-judgmental ear if you need to talk through your concerns. All responsible gaming communications are treated with strict confidentiality.

• Email: [email protected] — responses within 2 hours for responsible gaming matters
• Live Chat: Available directly on the 75bet platform — look for the chat icon in the bottom corner after logging in
• Operating Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

General Guidance for Friends and Family

If someone close to you is showing signs of problem gambling, approaching the subject with empathy rather than judgement is generally more effective. Avoid ultimatums as an opening move. Express concern using specific, factual observations about changes in behaviour you have witnessed rather than making broad accusations. Encourage them to use the self-exclusion or time-out tools on platforms they use, and offer to help them contact support services. You can also contact 75bet's support team on their behalf — our agents can flag an account for a welfare review without requiring the account holder to initiate the request.

Safer Gambling Principles

Regardless of your current relationship with gambling, the following principles will help ensure that 75bet remains a source of entertainment rather than a source of harm:

• Set a budget before you play — decide in advance how much you are comfortable losing and treat that amount as the cost of entertainment, not an investment
• Never chase losses — accept losses as part of the game and walk away when your session budget is exhausted
• Balance gambling with other activities — maintain a healthy variety of hobbies, social activities, and exercise routines so that gambling does not become your primary source of stimulation
• Do not gamble under the influence — alcohol and other substances impair judgement and increase the likelihood of impulsive, high-stakes decisions
• Do not gamble to escape negative emotions — if you are stressed, grieving, or in financial difficulty, gambling is unlikely to improve your situation and may make it significantly worse
• Take regular breaks — step away from the screen at regular intervals during any session, especially during live sports betting where the pace of decision-making is rapid
• Keep gambling separate from your finances — use a dedicated payment method (such as a separate bKash wallet set to a low balance limit) for gambling deposits, so that your primary financial accounts remain ring-fenced